TOUCH SCREEN HARDWARE
Touch Screen Monitors
Touch Table Hardware
Touch Walls & Touch Windows
Touch Screen Kiosks
INFORMATION & HELP
Selection Guide Questionnaire
Guide for Conversion
About Touch Screens
TOUCH SCREEN MIDDLE EAST SUPPORT
Information on warranty and after sales support
At Touch Screen Middle East we offer full after-sales support for every product we distribute.
In the unlikely event that a product should fail, repairs are conducted locally in Dubai, UAE, to ensure that you receive your touch screen product back as soon as possible. Please refer to
Warranty and Terms
for full details.
In addition, should the touch screen product you purchase not be suitable for its intended purpose, you may return the item to us within 30 days of purchase for a full refund, subject to certain terms. Refer to
Touch Screens Purchasing
To purchase any items from Touch Screen Middle East, please either call us at +971 4 453 2642, email our
or use our
Online Request Form
We will send a pro-forma invoice by return including item pricing, included accessories, shipping charges and lead-time.
Within the United Arab Emirates:
Payment by a cheque drawn on any UAE bank
Cash on delivery
For other countries:
Wire transfer in advance
For shipments of less than 100 kg we use UPS door-to-door courier service. Within the Middle East delivery is usually within 4 working days from dispatch from the UAE.
Touch Screen ME product prices include door-to-door delivery costs and, if requested, insurance, but
do not include local customs duty charges
. Any local taxes or custom duties must be paid by the customer.
Warranty and Terms
Touch Screen Middle East´s warranties allow for repair, replacement or credit for defective product (under Touch Screen Middle East´s terms). Warranty periods are as determined by the individual manufacturers.
The product must be determined to be out of specification by Touch Screen Middle East
The warranty period must not have expired
None of the following exclusions apply:
Accident, abuse, neglect, fire, lightning, water or other acts of nature
Unauthorised repair, modification or damage through misuse; or subsequent manufacturing or integration processes not approved by Touch Screen Middle East
External product damage, including field damage
Units damaged in the returns process
Prior to returning a product, please contact
to obtain a
Return Material Authorisation (RMA)
. Please quote the part number(s), serial number(s), date of purchase and details of the fault. We will fax or email an RMA with detailed shipping instructions to you.
Label all boxes clearly with the RMA number. Returns without an RMA clearly marked on the shipping boxes may be returned to the customer
Touch Screen Middle East will pay for the shipment of the repaired product back to the customer and all inbound shipment of defective products will be shipped at the customer´s expense
All returns should be properly packaged to minimise shipping damage and allow for effective defect analysis. Product should be returned in original packaging or equivalent packaging
Returns For Re-stocking
If items are deemed unsuitable for their intended purpose, or do not meet the customer´s expected specification, they may be returned to Touch Screen Middle East within 30 days of purchase under the following terms:
All returns should be properly packaged in original manufacturers packaging. Returns without original packaging will be returned to the customer
All cables, manuals, driver CDs or other accessories, (as applicable) must be included. Returns without original accessories will be returned to the customer
The product must be fully functional and as originally delivered. In the case of PC based systems, the original operating system and drivers, as delivered, must be installed (if applicable). Returned systems with 3rd party software loaded will be returned to the customer
The return shipment of products will be at the customer´s expense
A re-stocking charge may be levied
Touch Screen Technical Support
Many of your questions should be answered in the
section, however, should you have any other technical question, please email
Touch Screen Drivers
Elo Drivers (for PioneerPOS and Power Kiosk)
PQ Labs Drivers
ABOUT TOUCH SCREENS
TOUCH SCREEN MIDDLE EAST
PO Box 42, Dubai, UAE
Tel: +971 4 453 2642
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Specifications are subject to change without notice. Touch Screen Middle East makes no additional warranties, expressed or implied, including but not limited to any implied warranties of merchantability or fitness for a particular purpose. User is responsible for determining whether the Products and Software are fit for the User´s particular purpose and suitable for its method of production, including intellectual property liability for User´s application.